We are change-makers!

We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their growth.

Building bridges towards a better future with more opportunities.

To ensure we are building a diverse, inclusive environment that reflects the truth about our culture as well as social and professional goals, we seek to recruit with an ever-increasing focus on representation. That means we consider expressions of gender, ethnicity, race, religion, sexual orientation, and other identity markers factors that bring significant assets to our company, ensuring that there are no barriers to connect talent with incredible opportunities.

We are committed to the values of Equal Employment Opportunity and everyone at e-Core is empowered to be themselves and encouraged to develop professionally and personally. 

Be part of the digital transformation as a Senior Support Engineer! 

Our clients can count on our top talents! So when these customers, who are big players in different industries, need solutions to problems our support team is responsible for providing the technical solution aiming for the greatest customer satisfaction. As Senior Support Engineer you will be the technical lead of this team, coaching engineers and helping them to solve the most challenging issues.

At e-Core our people are our priority! Check what we've prepared for you:

• Health, dental, and life insurance
• Meal and/or Food allowance
• Multi Benefits Card
• 15 days of vacation every 6 months (30 days of PTO per year)
• Private Pension Plan
• Short-Term Incentive Plan (PLR)
• Parking allowance in SP and POA offices
• Possibility to choose between a variety of work models
• Financial support for studies and daycare center
• Flexible work hours
• Customized setup (e.g, monitor, earphones/headsets, keyboard)
• Periodic Wellbeing Sessions (Meditation, Mindfulness, Breathing Techniques, etc.)
• Home Office Setup Allowance (according to your work model)
• Monthly Remote Work Allowance (according to your work model)
• Gympass partnership

In your day-to-day work you will:

• Interact with customers to solve their problems, digging into complex issues;
• Perform triage, root cause analysis, debugging, and troubleshooting across Atlassian products;
• Receive on-boarding training to make you a specialist in our products, system technologies, and network technologies.
• Participate in the growth of support capabilities, capacity, and quality for our customers;
• Lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details;
• Always improve yourself and our customer's experiences.
• Work to deescalate difficult situations with customers;
• Work on global continuous improvement projects.

Key Competencies for the role:

As a Senior Support Engineer, we expect you to have:

• Advanced English level (speaking, listening and writing);
• Strong experience in support and troubleshooting web applications, systems and/or softwares in general;
• Solid troubleshooting skills & root-cause-analysis;
• Strong experience in handling critical tickets, complex issues and customer facing;
• Experience with database and queries management;
• Experience with Network technologies (e.g. proxies & reverse proxies, load balancers, LDAP, Active Directory, SSL, APIs);
• Hands-on experience in some programming language and Linux Operating System . 
• Experience with Docker, Cloud (AWS preferably) and Kubernetes.

It will be nice to have:

• Knowledge in Browser Dev tools; 
• Experience with JVM and troubleshooting java applications in general (e.g. Thread Dumps, Heap Dumps, Garbage Collection, Thread/Heap Analysis, Java Memory);
• Knowledge in LDAP ( e.g: LDAP Filters, base DN); 
• Knowledge about email ( e.g: knowledge about DNS and SMTP protocol).